Privacy Policy

Last Updated: 29 August 2024

PackPH (referred to as “we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines.

1. Collection of Personal Information

We collect personal information that you voluntarily provide to us when you:

  • Sign up or register an account on our platform.

  • Place an order or request services through our website.

  • Communicate with our customer support team.

  • Subscribe to our newsletters or marketing communications.

  • Participate in surveys, promotions, or feedback forms.

The personal information we may collect includes but is not limited to:

  • Full name

  • Email address

  • Contact number

  • Shipping and billing addresses

  • Company information (if applicable)

  • Payment details (credit card information, payment methods)

  • Transaction history

  • Any other data you provide voluntarily

2. Use of Personal Information

We use the personal information you provide for the following purposes:

  • To process your orders and deliver the packaging products/services you have requested.

  • To facilitate account creation and log-in processes.

  • To personalize your experience on the platform by tailoring content and product offerings.

  • To communicate with you regarding updates, order confirmations, customer support, and special promotions.

  • To comply with legal obligations and protect the rights and safety of PackPH, our customers, and third parties.

  • To improve our platform and service offerings through feedback and analytics.

3. Sharing and Disclosure of Personal Information

We respect your privacy and ensure that your personal information will not be shared, sold, rented, or traded to third parties without your consent, except under the following circumstances:

  • Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing your orders (e.g., payment processors, logistics partners, etc.). These parties are contractually obligated to keep your information confidential and only use it for the purposes we specify.

  • Legal Compliance: We may disclose personal information to law enforcement agencies, regulatory bodies, or other legal entities if required by law or to protect the rights, property, and safety of PackPH, our customers, or others.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the business assets.

4. Data Security

We take the security of your personal data seriously and implement appropriate organizational, technical, and physical measures to protect it from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your personal data is no longer needed for these purposes, it will be securely deleted or anonymized.

6. Your Rights

Under the Data Privacy Act of 2012, you have the following rights regarding your personal data:

  • Right to Access: You have the right to request access to the personal data we hold about you and obtain a copy of it.

  • Right to Rectification: You can request correction of any inaccurate or incomplete personal data.

  • Right to Erasure: You may request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected.

  • Right to Object: You have the right to object to the processing of your personal data for direct marketing or other specified purposes.

  • Right to Data Portability: You have the right to obtain your personal data in a structured, commonly used, and machine-readable format, and transmit it to another organization.

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze usage patterns, and deliver targeted advertising. You can control your cookie preferences through your browser settings.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any significant updates by posting the revised policy on our website and updating the “Last Updated” date at the top of this page.